Refund policy

At Loop Detection, your satisfaction is our priority. We understand that situations may arise where you need to seek a refund for your purchase. This Refund Policy outlines the terms and conditions under which refunds can be requested. Please take a moment to read through the following information.

1. Eligibility for Refunds:

We offer refunds in the following situations:

  • Defective or Damaged Items: If you receive a defective or damaged detector, please contact us within 7 days of receiving the product. We will arrange for a return and issue a refund or replacement after inspecting the item.

  • Incorrect Item: If you receive the wrong detector model or variant, please notify us within 7 days of receiving the product. We will provide instructions for returning the incorrect item and send you the correct product.

2. Non-Eligibility for Refunds:

Refunds will not be provided in the following cases:

  • Change of Mind: We do not offer refunds for products that are no longer desired or needed. Please ensure you thoroughly review your order before completing your purchase.

  • Minor Variations: Some minor variations in product appearance, color, or packaging may occur. These do not qualify for refunds as long as the overall functionality of the detector is unaffected.

  • Improper Usage or Handling: Refunds will not be issued for detectors that have been used improperly, mishandled, or damaged due to negligence.

3. Requesting a Refund:

To initiate a refund request, please follow these steps:

  • Contact our customer support team within 7 days of receiving the product.
  • Provide your order number, a clear description of the issue, and any supporting photos if applicable.
  • Await further instructions from our team.

4. Refund Process:

Upon receiving your refund request and verifying the eligibility criteria, we will:

  • Provide you with return instructions if needed.
  • Inspect the returned item upon receipt to confirm the issue.
  • Process the refund within 7 business days from the receipt of the returned item.
  • Refunds will be issued using the same payment method used for the original purchase.

5. Shipping Costs:

For eligible refunds due to defective or damaged items or incorrect orders, we will cover the return shipping costs. However, for refunds due to change of mind or other non-eligible reasons, the customer is responsible for the return shipping costs.

6. Partial Refunds:

In some cases, a partial refund may be offered if the returned item shows signs of use or damage that were not present upon initial receipt.

7. Contact Us:

If you have any questions or concerns regarding our refund policy, please contact our customer support team at [customer support email] or [customer support phone number]. We’re here to assist you and ensure a smooth resolution.

Effective Date: [Date]

Note: This is a sample refund policy. Tailor the policy to your specific business practices and legal requirements. Always consult with legal professionals to ensure compliance with applicable laws and regulations.