At Loop Detection, your satisfaction is our priority. We understand that situations may arise where you need to seek a refund for your purchase. This Refund Policy outlines the terms and conditions under which refunds can be requested. Please take a moment to read through the following information.
1. Eligibility for Refunds:
We offer refunds in the following situations:
Defective or Damaged Items: If you receive a defective or damaged detector, please contact us within 7 days of receiving the product. We will arrange for a return and issue a refund or replacement after inspecting the item.
Incorrect Item: If you receive the wrong detector model or variant, please notify us within 7 days of receiving the product. We will provide instructions for returning the incorrect item and send you the correct product.
2. Non-Eligibility for Refunds:
Refunds will not be provided in the following cases:
Change of Mind: We do not offer refunds for products that are no longer desired or needed. Please ensure you thoroughly review your order before completing your purchase.
Minor Variations: Some minor variations in product appearance, color, or packaging may occur. These do not qualify for refunds as long as the overall functionality of the detector is unaffected.
Improper Usage or Handling: Refunds will not be issued for detectors that have been used improperly, mishandled, or damaged due to negligence.
3. Requesting a Refund:
To initiate a refund request, please follow these steps:
- Contact our customer support team within 7 days of receiving the product.
- Provide your order number, a clear description of the issue, and any supporting photos if applicable.
- Await further instructions from our team.
4. Refund Process:
Upon receiving your refund request and verifying the eligibility criteria, we will:
- Provide you with return instructions if needed.
- Inspect the returned item upon receipt to confirm the issue.
- Process the refund within 7 business days from the receipt of the returned item.
- Refunds will be issued using the same payment method used for the original purchase.
5. Shipping Costs:
For eligible refunds due to defective or damaged items or incorrect orders, we will cover the return shipping costs. However, for refunds due to change of mind or other non-eligible reasons, the customer is responsible for the return shipping costs.
6. Partial Refunds:
In some cases, a partial refund may be offered if the returned item shows signs of use or damage that were not present upon initial receipt.
7. Contact Us:
If you have any questions or concerns regarding our refund policy, please contact our customer support team at [customer support email] or [customer support phone number]. We’re here to assist you and ensure a smooth resolution.
Effective Date: [Date]
Note: This is a sample refund policy. Tailor the policy to your specific business practices and legal requirements. Always consult with legal professionals to ensure compliance with applicable laws and regulations.